Assemble packets for guests, which may include tickets, complimentary passes, Concierge suite passes, etc. Accurately complete hotel and limousine forms, and enter the information into the computer system including comments. Print and Issue comps in a timely manner as instructed. Replace Hollywood Casino Club cards or re-issue VIP Club cards as needed. Greet guests with a warm, personal greeting. ESSENTIAL DUTIES AND RESPONSIBILITIES This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members. Your daily responsibilities include SUMMARY To effectively perform duties to accommodate our high-end customers in the VIP Lounge by personally greeting them, making reservations and arranging other services that are required or requested in a prompt and courteous manner. An individual could be successful if they possess the following. A career in gaming? Hollywood Casino Joliet we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
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